Legal
Privacy Policy
Last updated: August 2026
1. Overview
Voyana (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through voyana.com.au, how we use it, and how you can contact us about it.
2. Information We Collect
When you submit an enquiry through our website, we collect the information you provide: your name, email address, destination(s), travel dates, package preference, and any details you share in your message. When you pay via PayID, we receive your payment reference (invoice number), transaction confirmation and payment amount. We do not collect or store your bank account details, card numbers or other sensitive financial credentials through this website.
We retain payment records for 7 years to comply with Australian Taxation Office (ATO) requirements.
3. How We Use Your Information
- To respond to your enquiry and prepare a personalised travel itinerary
- To communicate with you about your trip
- For our own internal record-keeping
4. How We Store Your Information
Enquiry submissions are stored securely in our website’s database (hosted with Hostinger) and sent to our business inbox, hello@voyana.com.au. We keep enquiry records only as long as reasonably necessary.
5. Sharing Your Information
We do not sell, rent or trade your personal information. We only share it with trusted service providers who help us run this website (such as our hosting provider), or where required by law.
6. Cookies
Our website may use basic cookies required for it to function correctly. We do not currently use third-party advertising or tracking cookies.
7. Your Rights
You can ask us to access, correct or delete the personal information we hold about you at any time — just email hello@voyana.com.au.
8. Data Security
We take reasonable steps to protect the information we hold, but no method of transmission over the internet is completely secure.
9. Children’s Privacy
Our services are not directed at, or intended for use by, anyone under 18.
10. Our Approach to Australian Privacy Law
Voyana is a small Australian business. Where applicable, we aim to handle your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page.
12. Contact Us
Questions about this policy? Email us at hello@voyana.com.au.