Payments
How to Pay
Last updated: August 2026
1. Payment Process
We’ve made paying for your personalised travel itinerary as simple as possible:
- Submit your enquiry — fill out our quick enquiry form with your travel preferences.
- Receive your quote — we send a personalised quote with package, pricing and timeline.
- Approve & pay — once approved, you’ll receive an invoice with payment instructions and due date.
- We confirm & start planning — once payment is received, we begin preparing your itinerary immediately.
2. Current Payment Method — PayID
PayID is the fastest way to pay — Australia’s real-time payment system. Simply use our PayID to transfer funds from your bank account.
PayID: hello@voyana.com.au
Account Name: Voyana
Payment Reference: your invoice number (e.g. VOY-001)
Payment is due by the date shown on your invoice, typically 7-14 days from quote delivery. Once we receive your payment, we’ll confirm receipt within 1-2 hours and begin preparing your personalised itinerary.
Coming soon: after our soft launch, we’ll also offer Airwallex card payments for additional flexibility.
3. Frequently Asked Questions
Is there a non-refundable planning fee?
Yes. Our planning fee covers the personalised research, destination analysis and preliminary consultation invested in your itinerary, and is non-refundable once work has commenced. The remainder of your quote may be refundable depending on your cancellation timeline — see our Terms & Conditions for details.
What’s your cancellation policy?
More than 30 days before travel: full refund (excluding the non-refundable planning fee). 15-30 days before travel: 50% refund. Less than 15 days before travel: no refund.
Can I pay with a credit card?
PayID (bank transfer) is our current payment method. We’re launching card payments via Airwallex after our soft launch. If you’d prefer to pay by card now, contact us at hello@voyana.com.au to discuss options.
How do I know my payment went through?
Your bank will show the transfer as complete immediately. We’ll send you a payment confirmation email within 1-2 hours of receipt. If you don’t hear from us, email hello@voyana.com.au with your payment reference.
4. Payment Security & Privacy
When you pay via PayID, we never see your bank account details or card information — PayID uses the same security as your online banking. We only collect your payment reference and amount for accounting purposes, handled in line with the Australian Privacy Principles. See our Privacy Policy for more details.
5. Contact Us
Questions about payment? We’re here to help — email us at hello@voyana.com.au. We typically respond within 24 hours.